Order Management
Find all order-related questions and answers here.
- View Order Status
- Request Replacement Parts
- Cancel An Order
- Change Shipping Address
- I have not gotten an update on my order, what do I do?
- What if I received incorrect item(s) from my order?
- What if I am missing any item(s) on my order?
- Why do I have a charge on my credit card showing Peazz.com, but I have never purchased from this store?
- Do you sell replacement parts?
- When will my replacement order ship?
- I placed an order on Houzz.com to be fulfilled by Peazz.com, how do I contact customer service?
- My order was charged before shipping, why is that?
- How do I redeem my rewards through Beans?
- How does your rewards program work?
- I made an offer online and did not get a response. How long does it take for offer to be responded?
- Do you accept purchase orders?
- I placed the order on Walmart.com, how do I contact Peazz.com on status of my order or handling of returns?
- Wholesale or Bulk Orders
- My order was on backorder, why was my order still charged?