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  1. Peazz
  2. Order Management

Order Management

Find all order-related questions and answers here.

  • View Order Status
  • Request Replacement Parts
  • Cancel An Order
  • Before filing a chargeback/dispute for an order, is there someone who can expedite my refund request?
  • Change Shipping Address
  • I have not gotten an update on my order, what do I do?
  • What if I received incorrect item(s) from my order?
  • What if I am missing any item(s) on my order?
  • Why do I have a charge on my credit card showing Peazz.com, but I have never purchased from this store?
  • Do you sell replacement parts?
  • When will my replacement order ship?
  • I placed an order on Houzz.com to be fulfilled by Peazz.com, how do I contact customer service?
  • My order was charged before shipping, why is that?
  • How do I redeem my rewards through Beans?
  • How does your rewards program work?
  • I made an offer online and did not get a response. How long does it take for offer to be responded?
  • Do you accept purchase orders?
  • I placed the order on Walmart.com, how do I contact Peazz.com on status of my order or handling of returns?
  • Wholesale or Bulk Orders
  • My order was on backorder, why was my order still charged?
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