For standard returns, the shipping costs will not be refundable. However, if merchandise is defective or damage, we will provide return label and issue you full refund upon return of merchandise. Please refer to our return policy for more detail.
Articles in this section
- Set Up A Return
- I returned a merchandise, but did not get a full refund. Why is that?
- Do you charge restocking fee?
- Should I dispute an order with Paypal?
- Should I dispute an order with my credit card company?
- Can I return puppets?
- Can I return ride-on toys?
- Can I return sanitary items?
- I ordered a made to order product, how do I return?
- I purchased a handcrafted model ship and would like to return. How do I go about doing so?