Please contact us by phone, email, or live chat with a picture of the incorrect item, and our team will start the investigation and provide you an update. If a replacement is needed, we will let you know when your new replacement will be sending out and when to expect pick up of the incorrect merchandise.
In some cases, where the product is correctly shipped, we will inform you the result of investigation.
Comments
1 comment
OK here we go again, I received the wrong Item weeks ago and your support team has totally ignored me. I need to get the correct item or at least have you send a return label so you can get your merchandise back and I can buy somewhere else. The last time I had any conversation with your company you said the case was closed. I never agreed to anything being closed, as your company has never offered me a solution to your mistake. I will send multiple a request every day until I get a resolution to this matter. furthermore not one person has called me to discuss this matter. This is completely unprofessional. You have an obligation to make this right by us. I in good faith spent money up front for your merchandise and you mistakenly sent the wrong item. I have done nothing wrong on my end of the transaction. The mistake is all on you. You have taken my money and ignored me. This is just wrong.
Steve Williams: order No. HGC3299-7283
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