In many cases, our team is already working on the case, but may not have updated you on the status of order. If our team had not kept you updated on status even though we are working internally, please accept our deepest apologies. This should not happen, please feel free to send a complaint to firstname.lastname@example.org and one of the managers will be able to review your inquiry.
To get an update on the order immediately, please feel free to email, call us, or contact us by live chat. Our team is here to take care of you.