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I have not gotten an update on my order, what do I do?



  • Kpd426

    This company is terrible.

  • Vanessa Reyes

    This company doesn't respond to any calls, emails, voicemails. They are the worst. i ordered over 2 weeks ago and have no info as to when I'll receive my item or even if its even shipped out. 

  • ML

    Same issue here...I’m taking to Twitter, I’m calling BBB, next will be news channel. I’m dumbfounded at the lack of response and customer service.

  • sue.wenlund

    I ordered a Christmas tree on Dec. 12th with priority shipping. I expected it to ship the following day, Dec/ 13th. It didn't ship until a week later. They shipped it out UPS Ground! It will not arrive before Dec. 24th.

    No wonder Amazon gets all the business.

    I can't afford to buy another tree. I'm supporting nine people (extended family) on my meager income.

    My grandchildren were so excited to have a tree, and now we won't have it in time.

    Very bad business. No responses to my emails, tried to phone, got no answer. sent live support chat message. No one answers.

    Where are the employees???

  • Mari Anne Brocker Curry

    Like the others above my item was listed as in stock and ships quickly when I ordered. Don't believe it. Each time I submit a ticket your team says you should reopen the following month to fulfill my order. Most recently I was told your warehouse would reopen on March 3, 2021.

    It is MAY 28, 2021, it has been a year and I STILL HAVE NO UPDATE AND HAVE NOT RECEIVED THE PRODUCT I ORDERED AND PAID FOR IN JUNE OF 2020. This was a father's day gift for last year and it is almost father's again.

    I have yet to receive an update on my order or confirmation of your promise to expedite shipping. I have asked for a manager or supervisor several times and have never been given a number. When I call the number on your website, there are no service representatives available.

    I cannot express enough how disappointed I am with your customer service. I run a customer service center myself and understand how difficult it was during COVID. I have plenty of empathy. That said, we were able to continue to provide service and responsiveness through COVID. Even if you couldn't ship it due to ware house staffing, the communication and customer service support could have been maintained. Now, over half of the US is vaccinated, many states have lifted all restrictions and I still have no update. From my perspective COVID is no longer a viable excuse for your poor service.


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